Help center
Getting Started with the Gutbiomics Platform
If you’re a new user, click on the registration option. You will be prompted to choose one of five different account types based on your role:
- Patient
- Sportsperson
- Professional (sports agent or ambassador)
- Team manager
- Doctor
Fill in the required fields with your personal information, including your address, date of birth, email, phone number, and create a password for your account.
If you’re a professional player, select your sports category. If you’re not a professional player, you may leave this field blank.
Choose your motives from the drop-down menu. This information will help tailor the Gutbiomics platform to your specific needs and goals.
Click the “Register” button to create your Gutbiomics account.
You will be taken to the plan portal, where you can select the sample kit and report type that best fits your needs. For more details about each report, click the information button.
After making your payment, you will receive a confirmation email to the email address associated with your account.
To sign in to the Gutbiomics platform, you will need to complete a 2-factor authentication process. An OTP (One-Time Password) will be sent to your email or mobile phone number. Enter the OTP to access your account and begin your personalized Gutbiomics journey.
If you’ve forgotten your password or need to reset it for any reason, follow these simple steps:
- Go to the Gutbiomics login page and click on the “Forgot Password” link.
- Enter the email address associated with your Gutbiomics account.
- You will receive an email containing a password reset link. Click on the link provided.
- You will be redirected to a page where you can create a new password. Enter your new password and confirm it by entering it again in the designated field.
- Click on the “Reset Password” button to finalize the process.
You should now be able to log in to your Gutbiomics account using your new password.
Confirming your email address is essential for ensuring the security and integrity of your Gutbiomics account. To confirm your email address, follow these steps:
- After registering for a Gutbiomics account, you will receive a confirmation email sent to the email address you provided during registration.
- Open the email and click on the confirmation link provided.
- You will be redirected to the Gutbiomics platform, where your email address will be confirmed, and your account will be activated.
If you do not receive the confirmation email, check your spam or junk folder. If it’s not there, you can request another confirmation email from the Gutbiomics login page by clicking the “Resend Confirmation Email” link. Ensure you enter the correct email address associated with your account when requesting a new confirmation email.
If you have any questions, concerns, or need assistance with the Gutbiomics platform, our dedicated support team is here to help. You can reach us via email at support@gutbiomics.eu.
When contacting our support team, please include the following information in your email to help us address your inquiry more effectively:
- Your full name
- Your registered email address
- A detailed description of your question or issue
Our team will respond to your inquiry as soon as possible, providing guidance and assistance to ensure a seamless and enjoyable experience with the Gutbiomics platform. Your satisfaction is our top priority, and we are committed to offering exceptional support to all our users.
Account Management
In this section, we’ll discuss how to manage your Gutbiomics account, including resetting your password and confirming your email address.
Uploading Medical Reports during Registration
Uploading medical reports during the registration process on the Gutbiomics platform is an optional step. However, providing these reports can be valuable for refining our multiomics analysis and contributing to research and development. It is essential to understand that the uploaded medical reports are not used for diagnostic purposes. By uploading your medical reports, you agree to our disclaimer and terms of use.
During the registration process, you will have the option to upload any existing medical reports. These reports may include blood tests, allergy tests, or other relevant medical information. To upload a report, click the “Upload Report” button and select the appropriate file from your device. Remember that uploading medical reports is optional, but doing so may enhance the accuracy and relevance of the personalized recommendations provided by the Gutbiomics platform.
By uploading your medical reports, you acknowledge and agree to the Gutbiomics disclaimer. This disclaimer outlines the terms and conditions for using the platform, including how your medical data will be used for research and development purposes. The disclaimer also clarifies that the medical reports are not used for diagnostics.
If, at any point, you would like to have your personal medical reports removed from the Gutbiomics platform, please send a request to support@gutbiomics.eu. In your request, include your client ID, date of birth, and registered email address. Our support team will process your request and delete your medical reports from our system.
GutBiomics has a strict policy against selling, renting, or sharing customers’ personal information and DNA data with any third parties without explicit consent. We value the trust our customers place in us and are committed to maintaining the confidentiality of their data.
Once the testing process is completed, GutBiomics securely destroys the physical DNA samples. This ensures that your DNA cannot be used for any additional purposes without your permission.
GutBiomics is dedicated to keeping customers’ test results and DNA samples private. We employ robust encryption and secure storage methods to protect the information. Access to this data is strictly limited to authorized personnel.
To guarantee privacy, GutBiomics has implemented several security measures. These include:
- Data encryption: All personal and DNA data are encrypted both in transit and at rest.
- Secure storage: Data is stored on secure servers with restricted access.
- Limited access: Only authorized personnel can access sensitive customer data.
- Regular audits: We conduct regular security audits to ensure data protection and compliance with industry standards.
GutBiomics does not test your entire DNA. Instead, we focus on specific regions of your DNA associated with gut microbiome health. This targeted approach helps us provide you with accurate and relevant information about your gut health without unnecessarily examining your entire genetic makeup.
Data Protection and Privacy Measures at GutBiomics
At GutBiomics, we prioritize the privacy and security of our customers’ personal information and DNA data. In this article, we will address common concerns and questions that customers have regarding our data protection policies and practices.
Data Protection, Access, and Deletion Policies at GutBiomics
GutBiomics is committed to ensuring the security and privacy of our customers’ data. In this article, we address concerns and questions related to data storage, protection, access, and deletion.
GutBiomics stores and protects customer data using a combination of encryption, secure servers, and restricted access. We employ encryption both in transit and at rest to ensure the highest level of security for your personal and DNA data. Our servers are secure, with access limited to authorized personnel only.
GutBiomics collects and retains personal information necessary to provide our services. This may include your name, contact information, payment details, and DNA test results.
GutBiomics uses customer information for the following purposes:
- To provide our services: We require your personal and DNA data to deliver our testing services and provide personalized insights into your gut health.
- To improve our services: We may use anonymized and aggregated data to enhance our testing and analysis techniques.
- To communicate with you: We may use your contact information to send updates, promotions, and other relevant information.
GutBiomics retains customer data for as long as necessary to fulfill the purposes outlined above or as required by law. Once your data is no longer needed, it is securely deleted.
GutBiomics stores customer data on secure servers located in compliance with applicable data protection laws and regulations.
Customers can request access to their personal information held by GutBiomics by contacting our customer support team. privacy@gutbiomics.eu
GutBiomics does not charge a fee for providing customers with access to their personal information, unless the request is unfounded, repetitive, or excessive.
GutBiomics aims to respond to data access requests within one month. However, this may be extended in cases involving complex or numerous requests.
To request the deletion of your personal information, please contact our customer support team. We will assess your request and remove your data in accordance with applicable laws and regulations.
What ethical principles guide GutBiomics’ practices?
- Testing for minors: Is it permissible to test individuals under 18 years old at GutBiomics? GutBiomics conducts tests for individuals under 18 years of age only with the consent of a parent or legal guardian, in compliance with GDPR requirements.
- Provision of medical advice: Is GutBiomics authorized to give medical advice? GutBiomics does not offer medical advice, as our services focus on providing information and education. For medical concerns, consulting a healthcare professional is necessary.
- Access to the GutBiomics Personal Genetics Code of Practice: Where can this document be found? The GutBiomics Personal Genetics Code of Practice is available on our website, or you can request it from our customer support team at support@gutbiomics.eu.
What research endeavors and studies are affiliated with GutBiomics?
- Foundation of GutBiomics research: Where can the research supporting GutBiomics’ services be found? The research underpinning GutBiomics’ offerings can be accessed through various scientific publications, with an overview of key studies and references provided on our website.
- GutBiomics’ own studies: Does GutBiomics undertake its research projects? Yes, GutBiomics actively collaborates with academic institutions and other organizations to conduct research projects, advancing the field of personal genetics and contributing new insights.
GutBiomics is committed to fostering knowledge and understanding of personal genetics and nutrigenetics while adhering to GDPR guidelines. Our website features a range of learning resources on topics such as:
- The scientific basis for nutrigenetics
- The objectives and potential benefits of nutrigenetics
- The limitations of nutrigenetics
- Gene polymorphisms
- The integration of nutrition and genetics in nutrigenetics
- Single nucleotide polymorphisms (SNPs)
- Fundamentals of genetics
- How to interpret the GutBiomics gene table
- Gene-environment interactions
GutBiomics Science & Education: Ethics, Research, and Learning Resources in Compliance with GDPR
GutBiomics is dedicated to providing reliable and scientifically-backed services while adhering to GDPR guidelines and promoting education and ethical practices in the field of personal genetics. In this article, we address various aspects of our science and education initiatives.
Gutbiomics Report Generation Time
The GutBiomics report generation typically takes two weeks from the time your sample is received. Track the progress of your sample and receive updates on the status through your customer dashboard’s “Follow Kits” tab.
The multiomics analysis begins as soon as we receive your sample. Under normal circumstances, it takes approximately two weeks for the analysis to be completed and for your Gutbiomics report to be generated.
You can track the status of your sample through your Gutbiomics customer dashboard. To access this, log in to your account and navigate to the top right corner, where you’ll find the “Follow Kits” tab.
If we find that your sample is inadequate in terms of quality or quantity, we will notify you via email. In this case, we will send you a new Gutbiomics kit for you to collect and submit a new sample. Please note that this may extend the report generation time frame.
Yes, we will email any potential delays in the report generation process. This includes scenarios where we encounter technical issues or natural disasters that may impact our ability to complete your analysis on time.
If you have any further questions or concerns, please feel free to reach out to our customer support team. They will be more than happy to assist you in addressing any queries you may have.
To help you get the most out of this report, here's a quick "Multi-omics 101." Once you understand the basics, you're all set to put your results to the best of your ability and apply them.
For any further questions or inquiries, feel free to contact our customer support team at support@gutbiomics.eu.